Experts in fireplaces
Our friendly staff and technicians have extensive experience in the hearth industry
Gas Fireplace Care & Tips
Adjusting flame height
To adjust the flame height on your appliance open the control panel and locate your main gas valve. If the valve has a dial marked “High-Low”, rotating the dial will adjust your flame height. If your main gas valve does not have the adjustment dial, it may be due to the type of remote control that’s installed on your appliance.
Whether you use a Remote Control system or a Wall Switch to operate your Electronic Ignition appliance, it is possible that on colder or damp days your electronic ignition will take a few tries to get going. This is perfectly normal, and not a defect. This is due to the heavier air inside your firebox and venting systems when cold or damp. The absence of a pilot light means there are no other means to generate initial draft until the appliance is running. It is important to note this effect is completely environmental and normal.
DC Spark Box Battery Replacement
The unit may contain a DC spark box. The battery will need to be replaced over time.
1) Locate the DC spark box - see owner’s manual for location.
2) Remove battery cover from DC spark box.
3) Remove old battery and replace with a new one.
4) Replace battery cover and reinstall DC spark box.
Direct Vent technology
You don't need a standard chimney to vent your gas appliance. With Direct Vent technology, all you need is an outside wall or unobstructed access to the roof. Gas vent pipe can be easily installed into existing homes at minimal cost. So if you want a fireplace or stove in your bedroom, your kitchen, or even your bathroom, we can make it happen!
Fan bearings do not require lubrication. Clean the fan twice a season with a soft brush or a vacuum with a crevice or dusting attachment.
The first fire in your heater is part of the paint curing process. To ensure the paint is properly cured, it is recommended you burn your fireplace for at least four (4) hours the first time. When first operated, the unit will release an odor caused by the curing of the paint and the burning off of any oils remaining from manufacturing. Smoke detectors in the house may go off at this time. Open a few windows to ventilate the room for a couple of hours. A film can build up on the glass upon your initial break-in of the unit. This is normal, resulting from the curing process of the paint and logs. The glass should be cleaned after the first 4 to 6 hours of initial burning to remove these deposits before they bake on. The glass may require cleaning. NOTE: When the glass is cold and the appliance is lit, it may cause condensation and fog the glass. This condensation is normal and will disappear in a few minutes as the glass heats up. DO NOT ATTEMPT TO CLEAN THE GLASS WHILE IT IS STILL HOT! DO NOT BURN THE UNIT WITHOUT THE GLASS DOOR IN PLACE.
- Always turn off the gas valve before cleaning. For relighting, refer to lighting instructions. Keep the burner and control compartment clean by brushing and vacuuming at least once a year.
- Clean the appliance and door with a damp cloth (never when unit is hot). Never use an abrasive cleaner. The glass should be cleaned with a gas fireplace glass cleaner. The glass should be cleaned when it starts looking cloudy.
- The faceplates & fireboxes are finished in a heat resistant paint and should only be refinished with heat resistant paint. Note: Faceplates and inner panels made from stainless steel will naturally change color over time.
- Make a periodic check of burner for proper position and condition. Visually check the flame of the burner periodically, making sure the flames are steady; not lifting or floating. If there is a problem, call a qualified Regency service person / dealer.
- The appliance and venting system must be inspected before use, and at least annually, by a qualified field service person, to ensure that the flow of combustion and ventilation air is not obstructed. Note: Never operate the appliance without the glass properly secured in place.
- Do not use this appliance if any part has been under water. Immediately call a qualified Regency service technician to inspect the appliance and to replace any part of the control system and any gas control which has been under water.
- In the event this appliance has been serviced check that the vent-air system has been properly resealed & reinstalled in accordance with the manufacturer’s instructions.
- Verify operation after servicing.
In the event that you break your glass by impact, purchase your replacement from an authorized dealer only. Replacement glass is shipped with gasket installed.
A white film can build up on the inside of the glass after the initial break-in of the unit. It is caused by water vapor mixing with by-products of combustion. This mixture forms inside the firebox and will quickly condense under certain conditions on the coolest spot in the firebox which is typically the glass front. The condensation forms a white film on the glass when it dries out. It is acidic and will etch into the glass permanently if not cleaned off soon after it forms.
If your glass requires cleaning, we recommend using an approved glass cleaner available at all authorized Regency dealers. Do not use abrasive materials.
Cleaning residue from the glass (exterior surface)
If your glass requires cleaning, we recommend using an approved glass cleaner available at authorized dealers.
1) Warm up the glass slightly
2) Use a foam glass cleaner (not Windex type) or Kel Kem glass cleaner (available from your local fireplace store)
3) Use a razor (use with caution, keep the blade on a angle ) or rub it off. Always keep the glass wet with cleaner while you scrape the glass.
CAUTION & WARNINGS:
- Do not clean when the glass is hot.
- The use of substitute glass will void all product warranties.
- Care must be taken to avoid breakage of the glass.
- Do not strike or abuse the glass.
- Do not operate this fireplace without the glass front or with a cracked or broken glass front.
- Wear gloves when removing damaged or broken glass.
- Replacement of the glass panel(s) should be done by a licensed or qualified service person.
NOTE: The Gas ON/OFF knob cannot be turned from “ON”, “PILOT” or “OFF” unless it is partially depressed.
1) Ensure the wall mounted switch or remote is in the “OFF” position.
2) Turn the gas control knob so the indicator points to the “OFF” position and wait 5 minutes for any gas in the combustion chamber to escape.
3) Turn the gas control knob counterclockwise so the indicator points to the “PILOT” position. Depress the gas control knob fully. Depress the igniter button until the pilot lights. After approximately one minute, release the gas control knob. The pilot flame should continue to burn.
4) Only when the pilot holds, without pressure being applied to the gas control knob, re-install the glass door to the unit. The unit must not be operated without the glass door in place.
5) If the pilot does not remain lit, repeat operation allowing a longer period before releasing gas control knob.
6) When the pilot stays lit, turn the gas control knob to the “ON” position.
7) Use the wall switch or remote control to turn the unit ON.
NOTE: When using the remote control refer to the remote manual.
The unit should never be used with broken logs. Turn off the gas valve and allow the unit to cool before opening door and carefully remove the logs. (The pilot light generates enough heat to burn someone.) If for any reason a log should need replacement, you must use the proper replacement log. The position of these logs must be as shown in the diagrams under Log Installation. Note: Improper positioning of logs may create carbon build-up and will severely alter the unit’s performance which is not covered under warranty.
Normal Operating Sounds of Gas Appliances
It is possible that you will hear some sounds from your gas appliance. This is perfectly normal due to the fact that there are various gauges and types of steel used within your appliance. Listed below are some examples. All are normal operating sounds and should not be considered as defects in your appliance.
The burner tray is positioned directly under the burner and is made of a different gauge material from the rest of the firebox and body. Therefore, the varying thicknesses of steel will expand and contract at slightly different rates which can cause “ticking” and “cracking” sounds. You should also be aware that as there are temperature changes within the unit these sounds will likely re-occur. Again, this is normal for steel fireboxes.
While the pilot flame is on it can make a very slight “whisper” sound.
Gas Control Valve:
As the gas control valve turns ON and OFF, a dull clicking sound may be audible, this is normal operation of a gas regulator or valve.
Different types and thicknesses of steel will expand and contract at different rates resulting in some “cracking” and “ticking” sounds will be heard throughout the cycling process.
The optional plated finishes on the louvers and surrounds requires little maintenance and needs only to be cleaned with a damp cloth. DO NOT use abrasive materials or chemical cleaners, as they may harm the finish and void the warranty. Keep doors and louvers off during construction to avoid damage.
AstroCap Flex Venting System
Regency created and patented the AstroCap™ Flex Venting System to work with any Regency Direct Vent Gas Fireplace. The architectually inspired AstroCap system is designed to keep in mind that a fireplace also extends to the outside of the home. The curved surface of the vent cap can be painted to match the exterior of the home, helping to reduce the visibility of the outside vent termination.
A motor driven fan helps distribute and circulate the warm air from your fireplace further into the room.
Ceramic panels added to the inside of your gas fireplace or insert to give your fireplace the look of real masonry firebrick.
BTU (British Thermal Unit)
It is a measurement used to describe the heating capacity of the fireplace or stove and is calculated according to how much heating is required to raise the temperature of one pound of water by one degree Fahrenheit.
Combustion rate, usually expressed in pounds of fuel consumed per hour.
This is a pan or tubes underneath the ceramic logs in a gas fireplace, stove or insert that contains the gas used in combustion.
A gas-burning hearth appliance that takes in combustion air from the home and vents the products of combustion outside the home through the vent, also called Natural vent or B Vent.
A material used in all Hampton fireplaces, stoves & inserts. Iron is heated to a liquid form and poured into molds.
Ceramic Fibre Logs
Ceramic fibre compound used to replicate a real fire in a gas or pellet burning appliance. When flame impinges on the logs, it produces a red glow on the logs. Very lightweight and fragile material.
Ceramic glass is tested and certified to withstand very high temperatures. It allows heat to radiate through the no-glare glass which pushes even more heat into your room.
A structure built around, and enclosing, portions of the chimney on the exterior of the house.
A portion of the venting system, through which the flue gases are vented / exhausted to the outdoors.
Fire and building codes state that there should be a minimum distance between a fireplace or stove and any combustible objects such as furniture or carpets. These requirements must always be followed.
Co-Axial Direct Vent
A Direct Vent system consisting of a length of sealed, exhaust pipe inside a same length of a larger diameter combustion air pipe (which brings air into the firebox from outside). Basically a pipe within another pipe, the center is the exhaust and the outer pipe is the fresh air.
Co-Linear Direct Vent
A Direct Vent system consisting of two separate pipes of the same diameter. One pipe for exhaust and the other for combustion air (which brings air into the firebox from outside).
Any material constructed of or surfaced with wood, paper, natural or synthetic fiber cloth, plastic or any other which will ignite and burn, whether flame proofed or not and whether plastered or unplastered (Applies to walls, floors and ceilings in the context of hearth appliance clearances for safety).
The area where the mixing of combustion air and fuel occurs. This area includes the burner, brick panels, firebox, and a sealed door with glass.
An integrated circuit board that controls and synchronizes the fuel, combustion air, and convection air delivery to your pellet stove or insert.
Convection heat is a process of heat transfer where the cool room air picks up heat energy from the fireplace surface causing air currents that transport heat throughout the room. All Regency, Hampton & Excalibur gas fireboxes include an advanced air management system through which the room air circulates naturally by convection into your room.
Direct Spark Ignition
A type of ignition system that ignites the gas directly at the main burner by means of a spark. The sparker also emits an audible sound when sparking, giving you a confirmation of operation and ignition.
A gas fueled appliance (fireplace, insert or stove) that draws all of its combustion air from outdoors and exhausts it's combustion products to the outdoors eliminating the need for a standard chimney system. A sealed glass door on a direct vent units is critical to keeping the combustion system sealed from the home, maintaining high efficiency and indoor air quality.
The percentage of heat that goes into the room instead of up the chimney.
This is a system that uses an electric current to ignite the burner.
Unburned gases and smoke left after combustion.
A permanent baked on heat-resistant, glossy, colored finish used on the outside of a cast iron stove.
The airtight inner chamber of a fireplace, stove or insert, where combustion takes place.
Another word for vent, a passageway for gasses to exhaust through.
A heating appliance (gas, wood or pellet) normally on legs or a pedestal, that is placed away from walls in a dwelling.
Gas Fireplace Insert
A gas appliance designed to be installed within an existing masonry fireplace opening or a metal factory-built firebox. It offers superior efficiency.
Gasketing (primarily ceramic rope gasketing) is used on all Regency, Hampton & Excalibur fireplaces, stoves and inserts to ensure a sealed air-tight firebox, producing optimum burn times and efficiencies.
The surface under and/or in front of your stove or fireplace, often made of brick, or tile.
Noncombustible floor protection extension beyond the opening of a fireplace or stove. The term is also sometimes used to denote the floor protector under or around any residential solid fuel-burning appliance.
A device which provides a means for transferring heat between two fluid streams while keeping them physically separated.
Heat Release System
The Heat Release system is ideal for anyone looking to enjoy the ambiance and rich flames from the Regency fireplace with lese heat, by directing the unwanted heat outside the home.
Heat Wave Power Duct Kit
The best way to combat rising fuel costs is to zone heat with a Regency fireplace and a Heat Wave kit. Heat Wave Kits concentrate the heat in the rooms where you do most of your living. You can increase the effectiveness of your fireplace, while cutting down on your heating costs, using a Heat Wave kit.
Liquid Propane (LP)
Sometimes referred to as liquid petroleum gas, propane is colorless, practically odorless and non-toxic. It is a clean burning alternative fuel and is not damaging to soil or water, making it one of the most environmentally friendly fuels around. It is a form of oil that has been refined for use as a fuel. It is a available in cylinders for home use. LP has 2500 BTUs of energy per foot.
A decorative shelf over and above the fireplace. They can be made of stone, brick, marble, concrete, wood or rock.
This is a term that describes anything constructed of stone, brick or tiles. In respect to fireplaces structures such as the mantel, hearth, surround and chimney are commonly made from these materials.
Chimney constructed on site of masonry and fire clay materials; construction requirements specified by code. Also refers to existing masonry chimneys of various constructions.
Millivolt Valve System
This is an ignition system that uses a small electromagnet in the gas valve and a pilot light. The electromagnet allows gas to flow to the pilot light only, until the switch is flipped. The system utilizes a small generator called a thermocouple that, when heated by the pilot light, provides enough power to hold the valve open while in use. If there is a power outage the fireplace will not go out as no electricity is needed to power a millivolt valve system.
The ability to automatically control and adjust the fuel input to the gas fireplace, available with the Proflame GTM & GTMF remote controls.
Condition in a home where the inside pressure is less than the outside pressure. This is often caused by appliances that draw room air (furnace, kitchen fans) and it can affect the performance of your stove or fireplace.
A device which delivers an igniting spark by means of pressure on a crystal.
A small flame used to ignite the gas at the main burner. May be standing (constantly burning) or intermittent (on demand for heat).
An apparatus that delivers an igniting spark to light the burner. May be a Piezo lighter or a DC Sparker.
A base usually square in shape, used to raise up an insert in the existing fireplace to cover any tall openings. Also known as a hearth riser.
Proflame Remote Control
The Proflame Remote Control is a series of hand-held remote control thermostats approved with select Regency gas fireplaces & inserts. The Proflame GT remote offers an On/ Off thermostat, digital room deperature display and child lock functions. The Proflame GTM remote offers all of the GT features in addition to a 6-stage flame height adjustment, a smart thermostat function that adjusts the flame according to the desired room temperature. The Proflame GTMF remote offers all of the features of the GT & GTM plus a 6-speed fan control setting and an optional auxillary outlet for amber accent lights.
Programmable Wall Thermostat
This deluxe programmable wall-mounted thermostat allows you to set different heat settings throughout the day so that you can maintain a constant comfort level in your home from your Regency gas fireplace.
Heat that moves out in waves from a central point and heats objects in its path. The invisible and harmless radiation emitted by a hot object. This radiation is converted into heat when it is absorbed. The closer you get to a source of radiant heat the more heat you will feel.
A stove whose heat output is mostly in the form of radiant energy. The exterior of the stove is tremendously hot and room air circulates around the body of the stove giving off heat.
Safety Pilot System
This is a safety system that monitors the gas flow. It ensures that gas cannot leak into the burner unless a pilot light has been lit. A safety pilot system is standard in all Regency, Hampton and Excalibur gas fireplaces.
A device, powered by a thermocouple, designed to shut off the gas supply to the pilot and or main burner if the source of ignition fails to light.
Spill Switch / Safety Shut Off Device
A temperature sensing device used on all gas appliances that will shut down the main burner and pilot if the unit has a blocked flue or if in a downdraft situation.
Steady State Efficiency
Steady state efficiency is the ratio between the heat output and the heat input of a gas fireplace when the fireplace is placed in the middle of a room, radiating heat from all of its surfaces, running continuously under steady conditions.
SureFire Ignition System
The means of lighting the pilot or main burner with the use of an electronic spark ignition.
The point of exit for the flue gases at the very end of the chimney system.
An electric circuit consisting of two pieces of dissimilar metals joined together at one end (hot junction). When the hot junction is heated, the thermocouple produces DC voltage across the other end. Heat from the pilot will generate 24mv to 30mv. This in turn holds the electomagnetic coil open, allowing gas to enter the valve body and hold a pilot flame. It also acts as a safety device that will shut off the gas supply to the main burner and pilot when no flame (heat) is sensed.
A thermodisk is a temperature sensing device. When heat is applied to the disk, a bi-metal plate will bend. This allows the electric current to activate the blower motor and ensures continuity.
A number of thermocouples connected in series to produce a higher voltage than a single thermocouple. When heat is applied to the thermopile, an electric current is generated in the range of 450mv to 750mv. When the valve coil reaches the minimum required millivolts, the valve will open and gas will flow to the mainburner and ignite.
Zero Clearance Fireplace
Zero clearance gas fireplaces are used in installations where there is no existing fireplace (new construction or renovation). These are factory-built metal fireplaces using a multi-layer construction (an inner & outer shell) which can safely be placed in direct contact (zero clearance) with combustible floors and walls.