For tips on how to care for your fireplace, please view the following useful information:
All products must be returned within 14 days of purchase, accompanied by a valid receipt. No refunds or exchanges will be accepted without the original receipt. All refunds will be processed by the same method of payment only. Cash or cheque purchases will be returned in the form of a cheque, within 14 days of the return.
Returns on open product will be subject to a standard 20% restocking fee.
No returns, exchanges or store credits will be offered for: any product returned after 2 weeks from the date of purchase, if the product is used, if original receipt is not present.
Mesh screens, maintenance items, Electric, Gas and Wood Fireplaces are NON-REFUNDABLE.
Custom Orders & Special Orders
Special orders, custom items and non-stock items are non-refundable. Full payment will be required at the time of order. Shipping charges may also be incurred.